CAIR

CAIR is used to track all of the immunization history for patients.  It is a state-wide tracking system, not just for Public Health.  This system requires that ScriptX is installed on the workstation. The California Immunization Registry (CAIR2) is a secure, confidential, statewide computerized immunization information system for California residents.

https://cair.cdph.ca.gov

The California Immunization Registry (CAIR2) is a secure, confidential, statewide computerized immunization information system for California residents.  The California Immunization Registry (CAIR) can help make this process much easier and more successful for you.   Currently, CAIR2 contains patient data from 7 of the 10 previous regional registries (NorCal, Greater Sacramento, Bay Area, Central Coast, Central Valley, LA-Orange, and Inland Empire).

Refer customers to the CAIR State Help Desk

Phone: 800-578-7889

Fax: 888-436-8320

Email: CAIRHelpdesk@cdph.ca.gov

Users attend a CAIR training where they register to access the CAIR system.  Users then access the system on line at https://cair.cdph.ca.gov

For local CAIR user support, including local training options or local issue resolution, contact your Local CAIR Representative (LCR).

IMMUNIZTION Support team:

• Thelma Mallory (213) 351-7486
• Refer customers to the CAIR State Help Desk
  Phone: (800) 578-7889
  Fax: (925) 407-1300
  Email: CAIRHelpdesk@cdph.ca.gov

Local CAIR Representatives (LCRs)

California Department of Public Health
3530 Wilshire Blvd, Suite 700
Los Angeles, CA 90010

Local CAIR Reps: 

• Janet Ajao
  Phone: (213) 351-7472
  Fax: (213) 351-2784
  Email: jajao@ph.lacounty.gov
• Grissel Barrios
  Phone: (213) 351-7471
  Fax: (213) 351-2784
  Email: gbarrios@ph.lacounty.gov

• Connectivity within the County intranet for system users

Service Desk/Incident Management

• User: Users that cannot access CAIR will initiate a Enterprise Help Desk service ticket
• Tier 1 - PHIS Help Desk Remote Access: PHIS Help Desk tries to resolve service ticket remotely. If unsuccessful, proceed to Tier 2
• Tier 2 – Immunization Support Technician: Immunization Support will refer user to CAIR Help Desk technician(s) troubleshoot the issue. If unsuccessful, technician works with ISD and facility network technician to resolve ticket. If successful, technician goes to User’s PC to resolve service ticket. If ticket cannot be resolved, proceed to Tier 3
• Tier 3 – Immunizaiton Support Places Service Ticket with ISD: One of the designated facility staff will assign ticket to ISD Support
• Tier 4 - ISD: will notify Immunization Support when done who will resolve the service ticket

By each DPH Facility’s IS Department:

• Network connectivity and response time
• Resolving local PC issues

By ISD:

• Network connectivity and response time

By Immunization:

• Maintaining and upgrading three environments (Production, Staging, and Training)
• Maintaining and upgrading interfaces with CAIR
• CAIR System bugs and issues impacting functionality
• Keeping system documentation (user and training manuals) current with version releases

By PHIS Help Desk:

• Network connectivity and response time
• Triaging Service Request

End users of this service include:

• PHN Health Service Staff

Mission-critical

• CAIR should be classified under the  priority of Normal.
• Poor system performance will impact the need to efficiently provide services performed by Health Service Staff

Version 2.3

• 6/05/2017 This release incorporates the correction of some minor defects discovered during the CAIR Implementation contract period and minor enhancements to the California Immunization Registry software.

Business hours for service support:

• Service Desk/Incident Management: 7:30-5:00, Mon-Fri
• Problem Management: 7:30-5:00, Mon-Fri

Assistance is available by the end user creating a service ticket with the Enterprise Help Desk.

 Metrics for success

• Incident Management:
  

  Priority	Initial Response	Follow-Ups	Resolution
  Immediate	10 mins.	30 mins.	1 hour
  High	30 mins.	1 hour	4 hours
  Normal	1 hour	3 hours	8 hours
  Planned	1 day	2 days	4 days

• User satisfaction: 95% positive
• Problem Management: Reduction in time to close issues.
• Change Management: Minimize downtime for system version upgrades and reduction in number of unplanned changes.
• Performance Management: reduction in number of unplanned downtime activity and reduction in number of intranet connectivity problems.

Minimum user requirements:

• This site will work optimally for users logging in with Internet Explorer browsers versions 8 or higher, as well as Chrome, Safari or Firefox. If you are using alternate browsers and experience display issues, please consider switching to one of the supported browsers.

System available 24 hours 7 days.     

Downtime for system upgrades: To minimize impact for CAIR users which run from 7:30 am – 5:00 pm, CAIR conducts system upgrades after hours.  Immunization Support notifies all the impacted parties ASAP.

6/05/2017

Changes to this service are subject to approval of the Chief Information Officer, CTO and the Immunization Support Group Manager.